This Honda Dealership Crashed A Customer’s Car And Honda Refused To Pay

This Honda Dealership in Canada crashed a customer’s car while it was in their possession and initially refused to pay restitution.

When you bring your car for service into a dealership, the last thing you want to happen to you pride and joy is for someone to total the car while it’s in their possession. That’s exactly what happened to Andrew Ragnauth when he brought his Acura TL into Family Honda located in Brampton, Ontario (Canada.) According to Andrew, he brought his Acura TL sedan in for service to get his tire sensors checked. After one service technician checked one of his sensors, that tech proceeded to drive out his TL into an open parking spot. Unfortunately, another employee was driving a brand new 2015 Honda Civic perpendicular to the TL. The other tech simply couldn’t stop in time and ended up crashing into Andrew’s TL. We’ve posted below what Andrew posted on Facebook as well as a mini-map of the situation courtesy of one “Mike Smith” who commented on Family Honda’s update.

"View post on imgur.com"

"View post on imgur.com"

According to Andrew per his post above,

"I called Honda to find out what will be done and they straight up told me they will not fix my car. I brought my car into a what I thought was a trusted shop to get something simple as tire sensors looked at and came out with $4500 in damages to my car and it will not get fixed. I went into Honda the next day to find out that the manager has been fired and no one is in charge. I was told the employee who was driving the Civic has been in a situation like this before, hitting a customer’s car. This is not right, you guys need to fix my car. This car was under your care with the work order to prove it. I have called Honda today as well and they have refused to give me any insurance information, which makes me think they will fix that Civic and sell it to something that has no clue it was in an accident."

In our title, it clearly states that Honda didn’t want to have anything to do with this accident as it was an open and shut case that the dealership has to deal with themselves. And since this situation gained traction all over the internet including Facebook and Reddit, Family Honda has issued a statement.

"Family Honda is aware of an incident that occurred on Friday, November 20 involving a minor collision between two individuals on our premises.We have taken the necessary steps to rectify the situation and are currently in contact with all parties involved.Family Honda is committed to ensuring optimal safety and customer care at our dealership. We take this matter very seriously and are determined to conclude with a positive outcome."

Further down in that same update from Family Honda was an update from someone who looks like they work for Family Honda stating that a settlement was in the works.

"Just want to let everyone know that us and Family Honda are currently working to negotiating a settlement for the accident that happened. We will keep you all posted as soon we come to an agreement."

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Overall, it’s a pretty awful situation for both parties involved. The way we see it, if an accident happens on your property and under your supervision, restitution to restore the suffered party back to his original state (an undamaged Acura TL) should be taken cared of as soon as possible. Andrew having to post an update on Facebook asking for help shows that initially the dealership gave him a non-answer so they could strategically go over their options to suffer the least amount of monetary and PR damage. Waiting a couple of days to rectify the situation seems to have done more damage than good.

Certainly, there are two sides to every story and if there are any updates from Family Honda, they’ll be sure to post an update on their Facebook and we’ll clue you guys in on the update.

And apparently this isn’t the first time this particular dealership has dealt a bad hand to a customer. This customer was handed a base model Civic from Family Honda when he clearly optioned out a fully loaded one. Another customer also went through a similar situation albeit with a more racist undertone. This customer was given the recommendation to go elsewhere as he didn’t know what he wanted.  And finally, this customer clearly has it out for someone in the parts department.

Next: This Honda CR-X Has Over A Million Original Miles

Perhaps this would be a good time for someone in Honda’s management team to seriously consider this franchise as being a good representation for their cars.